We are here to help.

No order is too small, we want customers to come back with repeat orders.

RS Bateman Ltd want you to be satisfied with every aspect of your online shopping and feel safe in the
knowledge that any personal information is protected and secure at all times.

Please check the following for answers to the most common questions:

Where is my order?   
We expect to deliver the customer's order within 5 working days of payment BUT if for any reason the
customer does not take delivery by that time: Please telephone (01274) 394904 for an update.

Can I order by phone?
 Yes you can, but we need a written order faxing or emailing back to us before we proceed.
We need the full details and don't forget the contact name - telephone number and delivery
address with any special instructions to the carrier.

Other Frequently Asked Questions

How secure is www.carpet-accessories.co.uk?
Please see our Privacy Statement

Can I pay by credit card?
Please contact us by e-mail or telephone (01274) 394904 and we will arrange to take your payment
over the telephone through our on-site credit card machine - most cards accepted (see below)
the only card we do not accept is American Express.

I don't want to pay with a credit card over the telephone - can I pay by cheque?
Please contact us by e-mail or telephone (01274) 394904 and we will arrange to take your payment
by cheque, but please be aware that we will have to allow your cheque to clear our bank before we
can release the goods.